This Privacy Policy ("Policy") describes how pakaka ("pakaka", "we", "us", "our"), the operator of the online gaming and sports betting platform available at pakaka.org ("the Platform"), collects, processes, stores, and protects the personal data of registered players and visitors ("you", "your", "Player").
pakaka is committed to maintaining the privacy and security of all personal data entrusted to us by Pakistani players and other users of the Platform. We process personal data only for the purposes described in this Policy and only to the extent necessary to provide the services you have requested from us, to fulfil our legal obligations under our international gaming license, and to protect the integrity of the Platform.
By registering an account on pakaka, by making a deposit, or by continuing to use any part of the Platform after this Policy has been published, you confirm that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. This Policy should be read alongside the pakaka Terms & Conditions and Responsible Gaming Policy.
pakaka acts as the data controller in respect of all personal data collected from players and users of the Platform. As data controller, pakaka determines the purposes and means of processing your personal data. pakaka operates under an international online gaming license and is subject to the data protection obligations attached to that licensing framework.
Where pakaka engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification providers, or analytics platforms — those third parties act as data processors under instruction from pakaka and are contractually bound to handle your data in accordance with applicable data protection standards.
pakaka collects the following categories of personal data from players and Platform visitors:
pakaka collects your personal data through the following means:
pakaka processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your pakaka player account | Identity data, contact data |
| Verifying your identity and age (KYC / AML compliance) | Identity data, financial data |
| Processing deposits and withdrawals via JazzCash, EasyPaisa, bank transfer, USDT, and BTC | Financial data, identity data |
| Providing casino games, sportsbook, and Platform features | Technical data, usage data |
| Delivering customer support and resolving disputes | Contact data, communications data |
| Administering bonuses and promotional offers | Identity data, financial data, usage data |
| Detecting and preventing fraud, bonus abuse, and multi-accounting | Technical data, identity data, financial data |
| Responsible gaming monitoring and intervention | Usage data, communications data |
| Sending transactional notifications (account, deposit, withdrawal confirmations) | Contact data |
| Sending promotional communications (where you have opted in) | Contact data |
| Complying with legal and regulatory obligations | All categories as required |
| Platform analytics and service improvement | Technical data, usage data (aggregated/anonymised) |
pakaka does not use your personal data for automated decision-making that produces significant legal effects without human review, except where required by AML or fraud detection obligations.
pakaka processes your personal data on the following legal bases:
pakaka does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
pakaka does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Any sharing described above is strictly limited to what is necessary to operate the Platform and meet legal obligations.
pakaka retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
When personal data is no longer required for any lawful purpose, pakaka securely deletes or anonymises it in accordance with our internal data disposal procedures.
pakaka implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
While pakaka takes all reasonable steps to protect your data, no transmission over the internet and no electronic storage system is entirely without risk. You are responsible for keeping your pakaka account credentials confidential and for notifying us promptly if you suspect any unauthorised access to your account.
Use a strong, unique password for your pakaka account and enable two-factor authentication where available. Never share your login credentials with anyone. pakaka staff will never ask for your password.
pakaka uses cookies and similar tracking technologies on the Platform to support core functionality, improve the user experience, and gather aggregated analytics data. The following types of cookies may be set when you visit or use pakaka:
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the Platform. By continuing to use pakaka after the publication of this Policy, you consent to the use of cookies as described above.
The pakaka Platform is strictly intended for adults aged 21 years and over. pakaka does not knowingly collect, process, or store personal data relating to any person under the age of 21. Age verification is a mandatory step of the account registration process, and all players are required to submit a valid government-issued identity document confirming they meet the minimum age requirement before any withdrawal is processed.
If pakaka becomes aware or has reasonable grounds to suspect that personal data relating to a person under 21 years of age has been collected, we will immediately suspend the associated account, delete all personal data relating to that individual to the extent permitted by law, and report the matter to relevant authorities where required. If you believe a minor has registered on pakaka, please contact us immediately at [email protected].
Subject to applicable law and the conditions of pakaka's licensing obligations, you hold the following rights in respect of your personal data held by pakaka:
To exercise any of the above rights, please contact pakaka via the details in Section 15 of this Policy. pakaka will respond to all valid requests within a reasonable period and in any event within 30 days. Requests may be subject to identity verification before they are actioned.
As an internationally licensed online gaming operator, pakaka may transfer your personal data to countries outside of Pakistan for processing and storage, particularly where our third-party service providers — such as KYC verification platforms, game studios, or cloud infrastructure providers — are located in other jurisdictions.
Where such international transfers occur, pakaka takes all reasonable steps to ensure that your data receives an adequate level of protection, including through the use of appropriate contractual safeguards with receiving parties. pakaka does not transfer personal data to jurisdictions that do not offer adequate protections without first putting in place appropriate contractual or technical safeguards.
pakaka reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, pakaka will notify registered players via the email address associated with their account and/or by publishing a prominent notice on the Platform. The effective date at the top of this page will be updated to reflect the date of any revision.
Your continued use of the pakaka Platform following the effective date of any updated Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised Policy. If you do not agree with any changes, you should cease using the Platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by pakaka, please contact our Data Protection team using the details below. We are available 24 hours a day, 7 days a week.
Email: [email protected]
Live Chat: Available on the pakaka Platform after login
Platform: pakaka.org
If you are not satisfied with pakaka's response to a data-related request or complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority or the dispute resolution body designated by pakaka's licensing authority.
For responsible gaming matters, including self-exclusion requests, please visit our dedicated Responsible Gaming page.
Six core promises pakaka makes to every Pakistani player regarding their personal data.
All data transmitted between your device and the pakaka Platform is encrypted using TLS. Sensitive identity and financial records stored on our servers are encrypted at rest to prevent unauthorised access.
pakaka does not sell, rent, or trade your personal data to any third party for their own marketing or commercial use. Your information is used only to operate the Platform and meet legal obligations.
Identity and age verification protects both you and the Platform. We verify every player's CNIC or passport before processing withdrawals — ensuring the 21+ age rule is enforced without exception.
pakaka collects only the personal data that is genuinely necessary to provide our services, meet KYC and AML obligations, and protect the Platform from fraud. We do not collect data speculatively.
You can request access to, correction of, or deletion of your personal data at any time. pakaka will respond to all valid data requests within 30 days. Some retention obligations under AML law may apply.
Gameplay and behavioural data is monitored by pakaka's responsible gaming systems to identify players who may need support. This processing is a legal obligation under our gaming license and is done to protect you.