Six core commitments that guide how pakaka keeps Pakistani players safe every single day.
Request a voluntary self-exclusion through pakaka support at any time. Choose a cooling-off period ranging from 24 hours to a permanent account closure — we enforce it without question and without loopholes.
Set daily, weekly, or monthly deposit limits directly on your pakaka account. Once a limit is active, it cannot be increased for at least 7 days — giving you a genuine cooling-off window before any change takes effect.
Enable session time alerts that notify you when you have been playing for 30, 60, or 90 minutes. Losing track of time is one of the earliest signs of problem gambling — our reminders help you stay aware and in control.
Every pakaka player must submit a valid CNIC, passport, or equivalent government-issued ID before withdrawing funds. No exceptions. This is a hard technical gate — not just a checkbox — to keep underage players off the platform.
Beyond deposit limits, pakaka lets you set a maximum loss threshold per session, per day, or per week. When your loss limit is reached, play is suspended automatically until the next period — no override available mid-session.
pakaka support is available around the clock via live chat. If our team identifies signs of problematic play, they are trained to reach out proactively. We also direct players to internationally recognised problem gambling counselling resources.
pakaka enforces a strict minimum age of 21 years for all players. This is not a soft guideline — it is a hard requirement backed by mandatory KYC (Know Your Customer) document verification. Before your first withdrawal is processed, our compliance team reviews your submitted CNIC or passport to confirm both identity and age.
If a player is found to be under the age of 21, their account is immediately suspended, all deposits are frozen, and the matter is escalated in line with our international gaming license obligations. We take underage gambling extremely seriously and have zero tolerance for any attempt to bypass our age gate.
If you share a device with younger family members in your home in Karachi, Lahore, Faisalabad, Islamabad, or anywhere across Pakistan, we strongly recommend enabling device-level parental controls and keeping your pakaka login credentials private. Never share your username or password with anyone in your household.
Problem gambling can develop gradually — most people don't notice it happening to them until it has already caused harm. At pakaka, we want every Pakistani player to be aware of the warning signs so they can act early. Ask yourself honestly — have you experienced any of the following?
Please reach out to pakaka support immediately via live chat or email at [email protected]. Our team can activate a self-exclusion, adjust your limits, or connect you with free counselling resources — confidentially and without judgement.
pakaka provides a full suite of responsible gaming controls that are available to every registered player at no charge. These tools are designed to give you maximum control over your gambling activity.
| Tool | How It Works | Status |
|---|---|---|
| Deposit Limit | Set a cap on how much you can deposit per day, week, or month. Increases require a 7-day cooling-off period. | Active |
| Loss Limit | Automatically suspends play once your net loss reaches your chosen threshold within a defined period. | Active |
| Session Timer | Sends an alert after 30, 60, or 90 minutes of continuous play. You set the interval in account settings. | Optional |
| Reality Check | On-screen pop-up showing your net win/loss for the current session — keeps your actual performance visible. | Optional |
| Cooling-Off Period | Take a short break of 24 hours, 7 days, or 30 days. Account access is suspended; bonuses are paused. | Active |
| Self-Exclusion | Permanently or temporarily block access to your pakaka account. Contact support to activate. | On Request |
| Account Closure | Request permanent account closure at any time. Data is retained per AML obligations; balance is returned. | On Request |
Requesting a self-exclusion at pakaka is straightforward. Our support team processes all exclusion requests within 24 hours, and the restriction is applied immediately upon confirmation. Here is how to do it:
Access your account via the pakaka Login page. If you are unable to log in or feel you cannot safely access the platform, proceed directly to Step 2.
Open the live chat on the platform or send an email to [email protected]. State clearly that you wish to request a self-exclusion and specify whether you want a temporary period (e.g., 6 months, 1 year) or a permanent exclusion.
Our support agent will ask for your registered email address and account username to confirm your identity. This step ensures no third party can exclude your account without your authorisation.
pakaka will send a confirmation email to your registered address once the exclusion is active. Your account will be locked and you will not be able to log in or receive promotional communications during the exclusion period.
If you feel you need help beyond account-level controls, please reach out to an internationally recognised problem gambling helpline. Free and confidential support is available online around the clock for players in Pakistan.
pakaka's support team will never question your reason for requesting a self-exclusion. Requesting one is a sign of strength and self-awareness. We process all requests with full confidentiality and respect.
The vast majority of players at pakaka enjoy casino games and cricket betting purely as entertainment. Keeping it that way requires a few straightforward habits — ones that experienced, responsible players in Karachi, Lahore, and Islamabad already follow.